Introduction
This Software Maintenance Agreement is a comprehensive legal document governing the ongoing licensing, support and maintenance of software between a licensor and a licensee.
It sets out the terms under which software is licensed and maintained, including support services, usage restrictions and support charges.
The agreement includes provisions dealing with help desk support, error correction, access requirements and exclusions from support services.
It is designed for commercial arrangements where software requires ongoing maintenance, support and operational management after initial deployment.
📄 Software Maintenance Agreement
• Software licence and permitted use provisions
• Licence term and renewal framework
• Manuals and documentation licensing
🛠 Support & Maintenance Services
• Help desk and support services framework
• Error correction and fault handling
• Remote and on-site support options
• Access and cooperation obligations
⚙️ Operational Controls
• Software usage restrictions
• Backup and security requirements
• Record keeping and audit rights
⚖️ Commercial Protections
• Intellectual property ownership protection
• Confidentiality provisions
• Indemnities and liability allocation
• Termination rights and consequences
What is a Software Maintenance Agreement?
A software maintenance agreement is a legal contract that governs the ongoing support, maintenance and licensing of software after it has been developed or deployed.
It typically sets out the scope of support services, including error correction, updates and help desk assistance.
It also defines how the software may be used, maintained and protected over time.
Professionally Drafted Legal Precedent
Prepared by experienced Australian commercial lawyers, this precedent provides a comprehensive and reliable framework for real-world use.
The document is fully editable in Microsoft Word and includes an Editing Legal Documents Guide to assist with completing and tailoring the agreement.
Designed for immediate use, it can be adapted to suit a wide range of legal and commercial scenarios.
At A Glance
What This Agreement Covers
• Software licensing
• Ongoing support services
• Maintenance obligations
• Usage and access controls
• Support charges
Key Provisions Included
• Help desk and support services
• Error correction framework
• Licence restrictions
• Backup and security obligations
• Confidentiality provisions
Typical Use
• Ongoing software support arrangements
• Post-development maintenance contracts
• Licensed software systems
• IT support agreements
• Commercial software deployments
Download Details
• Professionally drafted legal precedent• Suitable for Australian use
• Fully editable Microsoft Word document
• Includes Editing Legal Documents Guide
• Instant download available immediately after purchase
Drafted by Legal Professionals
Our precedents are prepared by Australian legal practitioners and reflect commonly used legal drafting standards.
Practical and Easy to Use
Each template provides a structured framework that can be adapted to suit the specific transaction or matter.
Instant Access
Download immediately after purchase and edit the document in Microsoft Word to suit your requirements.
Also Known As
• Software support agreement
• Software licence and maintenance agreement
• IT maintenance agreement
• Software support contract
• Software services agreement
Frequently Asked Questions
Does this include software licensing?
Yes. The agreement includes provisions granting a licence to use the software.
Does this include support services?
Yes. The agreement includes help desk, error correction and maintenance services.
Are updates included?
The agreement provides that updates or new releases may be provided at the discretion of the licensor and may be subject to additional charges.
Does this restrict how the software is used?
Yes. The agreement includes restrictions on use, copying and modification of the software.
Software Maintenance Agreement – Instant Download
• Software licence and maintenance agreement
• Includes support and service framework
• Includes usage restrictions and protections
• Suitable for commercial software arrangements
• Fully editable Microsoft Word document
• Instant download available immediately after purchase
Used by lawyers, businesses and commercial operators across Australia.
Download This Precedent
Instant download. Fully editable Microsoft Word format. Includes practical drafting guidance.